Privacy Policy

Effective Date: 5 September 2024

At Eco Bags, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services. By using the Eco Bags website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Identification Information: This may include your name, email address, phone number, billing and shipping address, and payment information.
  • Non-Personal Identification Information: We may collect information such as your IP address, browser type, referring/exit pages, and other anonymous usage data when you visit our site.
  • Cookies and Tracking Technologies: We use cookies to improve your experience on our website. Cookies are small data files stored on your device, which help us enhance functionality and gather analytical data. You can choose to disable cookies in your browser settings, though this may impact the functionality of our site.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To Process Transactions: Your information is used to process payments and fulfill your orders for our waste collection services.
  • To Improve Customer Service: The information helps us respond more effectively to your customer service requests and support needs.
  • To Send Periodic Emails: We may use your email address to send you information about your orders, company updates, or promotions. You can opt-out of these communications at any time.
  • To Improve Our Website: We may use feedback and analytics data to enhance the performance and functionality of our website.

3. How We Protect Your Information

We implement a variety of security measures to ensure your personal information is protected:

  • Data Encryption: All sensitive information, such as payment details, is encrypted using secure socket layer (SSL) technology during transmission.
  • Access Control: Only authorized personnel have access to your personal data, and we regularly review our security practices to protect against unauthorized access.
  • Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist in operating our website, conducting business, or servicing you. These parties are required to maintain the confidentiality of your information and use it only for the purposes specified by Eco Bags.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5. Your Rights

You have the right to:

  • Access and Update Your Information: You can request access to the personal information we hold about you and update or correct any inaccuracies.
  • Request Deletion: You can request the deletion of your personal data, subject to any legal obligations we have to retain it.
  • Withdraw Consent: If you previously consented to receiving marketing communications, you may withdraw your consent at any time by contacting us or using the "unsubscribe" link in our emails.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

7. Cookies and Tracking Technologies

Cookies are used to track information about your interactions with our site and help us improve your experience. You may refuse the use of cookies by adjusting your browser settings, but this may limit the functionality of our website.

Types of cookies we use include:

  • Essential Cookies: These are necessary for the operation of the website and allow you to use its features.
  • Analytics Cookies: These help us analyze website traffic and user behavior to improve our site.
  • Advertising Cookies: These track your activity to deliver relevant advertising and promotional content.

8. Changes to This Privacy Policy

Eco Bags reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will include the “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

  • Email: info@ecobag.ch
  • Phone: 123-456
  • Address: Im Sandbüel 130, Frick, Switzerland, 5070